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Warranty & Returns

SHIPPING

*All Orders are shipped USPS Priority Mail.

RETURNS

If you wish to return your recently purchased product, please contact us to obtain an RMA#. No returns will be accepted without first contacting us and receiving an RMA#.

All Items returned within 15 Days of purchase in their original unopened packaging will receive a full refund minus any shipping fees. Customer is responsible for return shipping. All returns must be accompanied by an RMA# clearly written on box.

Items returned after 15 days or items returned in packaging that has been opened, damaged, written on, or missing are subject to a 20% restocking fee. Contacting Primo and obtaining an RMA# is required.

All refunds will be issued AFTER Primo has received and inspected the returned items. 

CARING FOR YOUR PRODUCT

We recommend a mild soap and water for cleaning our parts. Harsh chemicals cleaners or detergents will damage the finish on your parts and shorten the life of their PRIMO appearance. 

A good Carnuba Wax is always recommended to be be applied to the chrome finish on parts as often as possible.

A non-abrasive wax with UV protectants is also recommended to be applied to black anodized parts. Avoid exposure to UV rays whenever possible.

WARRANTY

All PRIMO Parts are built using the finest materials available and come with a 1 Year warranty. Finishes applied to our parts are of the highest quality possible. Our Chrome parts feature a Triple Plating process for durability. Our Anodize is one of the best in the industry with added UV protectants. However, the appearance of your newly purchased product depends solely upon your care and maintenance. If within 1 year of purchase your product is defective in quality or workmanship please notify us immediately. If we determine the product has been properly cared for and not abused, we will at our discretion replace or repair the part(s) at no cost to you.

WARRANTY EXCLUSIONS

Our warranty does not cover damage caused my accident, misuse, negligence, misapplication, or alteration. All warranties are void if product has been modified or installed on apllications they were not intended for.